The Dubai Electricity and Water Authority (DEWA) has released a statement saying that it uses the latest disruptive technologies, including artificial intelligence (AI) and ChatGPT.

According to Amac News: DEWA's announcement states that the use of these technologies in order to improve its superiority in providing a value-added experience is leading.
Since the introduction of Rammas, DEWA's virtual employee uses artificial intelligence (AI)) in 2017 and is powered by ChatGPT, according to the department's announcement.
Rammas has processed more than 9.6 million requests since its launch until the end of the first half of 2024.
According to the announcement of the Dubai Electricity and Water Department, customer satisfaction with Rammas has reached 95% in the first half of 2024.
Powered by ChatGPT, Rammas has the ability to interact with users and better understand their needs and questions.
This virtual employee can learn customer requests based on available data and information, understand and analyze data, and answer questions as quickly as possible.